I'm trying to set up some advanced routing/assignment workflows based on product and would also like it to assign based on keywords in original emails/description.
When using the criteria in workflow, I noticed the operator includes contains and then a value is set. Does the string value field support multiple values with a separator?
, Double-check if the values are added with commas and without spaces—this could be the culprit. If it still doesn’t work, send us the configuration details at support@zohodesk.com, and we’ll take a closer look.
Regards,
Shivani | Zoho Desk
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Regards,
Shivani | Zoho Desk