Hello,

My custom domain caincodes.com has been suspended because I am unable to receive the registrant verification email. I purchased this domain directly through Zoho Mail. I have spent over a week trying to resolve this, but standard support tickets have gone unanswered. Because the domain is currently suspended, my business email routing is completely down.

I am trapped in a dashboard loop:

1. Missing dashboard settings: My Zoho Mail Admin Console completely lacks the "Registration Information" fields or email modification settings under the Domains tab. There is no option for me to update the contact email or manually force a resend from my control panel.

2. No Direct Portal Access: Because this is a resold domain package, I cannot access or use standalone registrant portals directly. The credentials I was supplied to log in to the opensrs domain portal do not work. I get the error that the username/password are incorrect.

3. No Mail Arriving: I have verified that my fall back contact email (a standard Gmail account) has no active spam blocks, but the automated verification emails are not arriving.

I have already sent an email to the support-escalation@zohocorp.com team, but I need an administrator or product moderator to step in, look up my account back end, and manually push a contact verification sync to the registry to lift my suspension. I also need credentials that work that will allow me to access my domain portal.

Thank you for your prompt help.