Duplicate replies in Tickets from EMAIL channel
Hi,
I had issue with duplicate replies in Tickets from EMAIL channel by calling this API :
With this payload :
{
"channel" : "EMAIL",
"to" : "support@my.zohodesk.com",
"fromEmailAddress" : "mobile-app@my.zohodesk.com",
"contentType" : "plainText",
"content" : "Hello",
"isForward" : "true"
}
Then it shows duplicate replies in the tickets :
Duplicate Tickets repliesHere are my email configurations :
Support Email Addresses
From Email Addresses
Other ConfigurationMahdi
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