Today I wanted to modify a CRM E-Mail template which we have used for a while. I inserted the new HTML Code, preview, all is fine. Save the template. When recalling the template in a E-Mail, all the formatting was gone. I checked the template that all the formatting info was gone.
This is the code I initially entered:
<span style='font-family:"Helvetica Neue", Helvetica, sans-serif;
font-size: 17px;
font-weight:300;
color:#444444;
line-height:22px;
word-wrap: break-word;
-webkit-nbsp-mode: space;
-webkit-line-break: after-white-space;'>
${Leads.Andrede} ${Leads.Last Name},<br><br>
.....SAMPLE TEXT.....
${User.First Name} ${User.Last Name}
</span>
And this is what I saw when re-opening the HTML code window after saving it:
<span> ${Leads.Andrede} ${Leads.Last Name},<br><br> .... SAMPLE TEXT...... ${User.First Name} ${User.Last Name} </span>
Any thought. Help needed and appreciated.
Thank you!
Tobias