Hello,

I have tested merging tickets, and it works well as described in  https://help.zoho.com/portal/kb/articles/how-to-merge-tickets

The new tickets contains the messages from both originating Tickets, and with correct timeline.

However, when replying to the merged Ticket, the e-mail content doesn't reflect this.

Instead, only the Ticket of the latest message appears in the e-mail thread.

If this isn't a bug, I would like the feature to be able to send e-mail replies that reflect the new merged ticket.

This is because in my case, the 2 Tickets got separated because of some user-side issue (e-mail client or similar), but this is all actually the same conversation.

Best regards,

Paul