is there any way to edit the format of the subject in desk mails? Currently it's looking really ugly. I would prefer to have the Ticketnumber at the end and also a space after "Re:".

Current Format: Re:[## 104 ##] Test Ticket

Preferred Format: Re: Test Ticket [## 104 ##]

There was already a similar discussions two years ago. https://help.zoho.com/portal/en/community/topic/edit-subject-line-for-reply-and-forward But it seems that there is still no solution for it... Any idea?

KR,

Heiko