Editing XLSX files - internal server error in API

Editing XLSX files - internal server error in API

Hi guys, we've integrated your API and it has worked fine for a while now, but suddenly today people started complaining about being unable to edit Excel files.
After checking, it looks like your API returns the following response:
RESULT=FALSE
ERROR_CODE=2502
WARNING=Internal Server Error while processing this request

Problem is, this gives me zero useful information, because your API docs don't list such an error code:  https://www.zoho.eu/docs/help/office-apis.html#working-with-office-apis/open
Also, Word and PowerPoint files work just fine, it's only Excel files that are affected, so it looks like the problem is on your end.

What can be done with this and when could we see this fixed?

      Zoho Developer Community









                                Zoho Desk Resources

                                • Desk Community Learning Series


                                • Digest


                                • Functions


                                • Meetups


                                • Kbase


                                • Resources


                                • Glossary


                                • Desk Marketplace


                                • MVP Corner


                                • Word of the Day



                                    Zoho Marketing Automation
                                            • Sticky Posts

                                            • Zoho Office Integrator: Moving to the all-new Zoho Sheet

                                              We introduced the latest version of Zoho Sheet—Sheet 5—in early 2019. This new version consists of a new user interface, improved performance, and an array of useful features. As a part of this, we will upgrade our Remote API integrations to the new version's editor interface on February 29, 2020. Update: The remote API integrations upgrade to the new version's interface will be done on April 15, 2020. Here are some exciting enhancements the new version of Sheet offers for our API users: An AI-powered
                                            • Businesses prefer Zoho Office Integrator over Microsoft WOPI - Here's why

                                              Businesses often have difficult decisions to make when building web applications that provide document management capabilities for their users. For example, what's the best solution to integrate with online office editors— Zoho Office Integrator or Microsoft


                                            Manage your brands on social media



                                                  Zoho TeamInbox Resources

                                                    Zoho DataPrep Resources



                                                      Zoho CRM Plus Resources

                                                        Zoho Books Resources


                                                          Zoho Subscriptions Resources

                                                            Zoho Projects Resources


                                                              Zoho Sprints Resources


                                                                Qntrl Resources


                                                                  Zoho Creator Resources



                                                                    Zoho WorkDrive Resources



                                                                      Zoho Campaigns Resources


                                                                        Zoho CRM Resources

                                                                        • CRM Community Learning Series

                                                                          CRM Community Learning Series


                                                                        • Tips

                                                                          Tips

                                                                        • Functions

                                                                          Functions

                                                                        • Meetups

                                                                          Meetups

                                                                        • Kbase

                                                                          Kbase

                                                                        • Resources

                                                                          Resources

                                                                        • Digest

                                                                          Digest

                                                                        • CRM Marketplace

                                                                          CRM Marketplace

                                                                        • MVP Corner

                                                                          MVP Corner





                                                                            Design. Discuss. Deliver.

                                                                            Create visually engaging stories with Zoho Show.

                                                                            Get Started Now