Hello All,

In the latest versions of the Zoho Desk mobile app (Android Desk app- v2.4.13, iOS Desk app - v2.5.4)  users can now mark a field related to medical records as ePHI (Electronically Protected Health Information). ePHI fields generally have data related to a patient such as patient's healthcare or the payment for that healthcare that is created, received, stored or transmitted by HIPAA covered entities.

You can set ePHI fields on the web (desk.zoho.com) by going on to Setup -> Layouts & Fields -> Layouts -> Open a layout -> Choose a field that you want to mark as ePHI -> Edit Properties -> Enable ePHI

Note: You will not be able to mark primary fields as ePHI.

You can update to the latest version of the Desk app from the links given below:

iOS:  https://apps.apple.com/us/app/zoho-desk/id692742510

Android: https://play.google.com/store/apps/details?id=com.zoho.support&hl=en_IN&gl=US