Electronics Repair Management
I would like to design a package that integrates with Zoho Books. It would function much like Shop Manager at mysm.co (what we are using now). It would allow a computer (or other electronics) repair company to take a check-in on a computer, recording the customer's information, description of the problem, computer serial number etc. Then it would print out two copies of a check-in receipt, with a customizable disclaimer and a ticket number. The customer would sign one for company use, and the other would serve as an easy reference if they need to call in with questions.
When the computer is completed, the software would generate an invoice with another disclaimer - that the computer has been tested and the repairs are acceptable, etc. Currently we are using this and then manually entering it into Books as well. At this point, I want it have an option to kick the invoice directly in to Books for easy integration, sharing the customer list etc.
We would need to be able to track open jobs and add notes, etc, almost in a Helpdesk-style scenario. I would also like to have an option where customers can enter their ticket number and check the current status themselves.
Another important feature is customizable purchase forms. Like most repair stores, we regularly buy customer equipment. Instead of having a generic paper form, I would like to enter the customer's information in ONCE, then simply type the computer information into a form and print that out for the customer to sign, and the software would automatically enter this into Books as a purchase.