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cannot enter contact with email address containing +, i. e. valid+email@example.com. this is a perfectly valid email address by but fails Zoho Campaigns validation.

2 users have this problem.
11 Replies
Reply

Hello David,

Thank you for the post.

In Zoho Campaigns, email addresses with + sign are ignored while adding/ uploading/ syncing them by default. To enable the option to allow email addresses with + sign, kindly revert to the email we have sent to your email address by sharing the requested information.

Hope this helps. Feel free to drop an email to support[at]eu[dot]zohocampaigns[dot]com for further assistance.

Thanks, 
Jeshua Edward
Zoho Campaigns

  • 2 years ago

thank you so much for the feedback. 

while I'll follow up on the separate email privately, can you kindly share the reason for "+" not allowed by default? once again these are legal characters defined by RFC.

there is a very popular generic use case: gmail aliases have had support for + for many years for @gmail.com addresses and Google Workspace / corporate inboxes. i. e. many people use something like Name.Surname+news@gmail.com (note "+news"). such email addresses are not be able to sign up for newsletters powered by Zoho Campaigns.

also what other characters are no allowed by Zoho Campaigns? all these should be good:
- uppercase and lowercase Latin letters A to Z and a to z
- digits 0 to 9
- printable characters !#$%&'*+-/=?^_`{|}~

Hello David,

Thank you for the comment.

We understand your concern. Hence, we will have this checked with the team and update you shortly through email.

Appreciate your patience until then.

Thanks,
Jeshua Edward
Zoho Campaigns

It seems to me that David’s question is one that Zoho support should answer here in the forum rather than offline via email as it is pertinent to all Campaigns users. 


  • 2 years ago

Hello Simon,

Thank you for the comment.

Kindly note that by default we do not allow the email addresses with "+" symbol as there are high possibilities that invalid email addresses may gets added to your account. In order to allow you to add those email addresses we need to get some clarification. Due to which we send an email asking about the clarification and once we get the clarification we will be enabling the provision from the back end.

Hope this clarifies.

Thanks,

Vivek

  • 4 months ago

I am also looking for response. I know my data quality is *very* high, but I definitely use "plus" email addressing .. I am also looking for instructions on how to enable this. Thank you in advance! - Joel

  • 4 months ago

Hello Joel,


Thank you for your post!

As per your request, we have enabled the "plus" email address option for your account from the backend. Kindly check and confirm if it's working now.


Regards.
Lourde Immanuel Raju L | Zoho Campaigns

  • 2 months ago

Hi there, can you please enable the "plus" email address option for my Zoho Campaigns account as well?
We're running a sales campaign with a high advertising budget over the next 2 months and cannot afford to loose any leads from this issue.

  • 2 months ago

Hello Tiffany,

Thank you for your post!

As per your request, we have enabled the "plus" email address option for your account from the backend. Kindly check and confirm if it's working now.


Regards.
Lourde Immanuel Raju L | Zoho Campaigns

Hi,

We also require emails with '+' in the name to be synced seamlessly. Could you enable this from the backend for me also please.

Thank you

  • 10 days ago

Hello Varun,

Thank you for your post!

As per your request, we have enabled the "plus" email address option for your account from the backend. Kindly check and confirm if it's working now.


Regards.
Lourde Immanuel Raju L | Zoho Campaigns

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