Hi ZohoDesk,

I think there is an an issue where a customer has an email address that contains a hyphen.

For example richardtest-helpcenter@thisisanexampleemail.com can log a call fine but when they get an Invite and accept the invite and are asked to provide a password you get the following message.

All email addresses without a hyphen can go through this process and register fine.

Can anyone else there confirm this or have any ideas what I could have done wrong here please.

Regards