Email alerts in workflow rule with placeholder show up a different value on date fields

Email alerts in workflow rule with placeholder show up a different value on date fields

Hello!

I recently created a new layout for my team to create tickets, one of the fields for a type of ticket is a date type field (not a date-time, just date), then I also created a workflow rule that sends out an email alert to a user with the ticket information, including this date field as a placeholder, so the workflow rule gets triggered any time a new ticket is created, all works fine within the ticket, but the email response shows up a different date than the one in the ticket, and this happens to any user who tries to create a ticket with this layout (they may be located on any country around the world)

See the screenshots below for reference:

1. This is the field I am using as an example :



2. This is the email alert template with the placeholder, as you can see, it matches the name on the screenshot above 


3.  You can also see here the ticket field (which shows 04/11) and that is the right information, while you can also see on the right side of the screen, the email response sent by the workflow rule sent to the internal team member which shows a different date AND it shows time (which is NOT part of the field at all (and should not even show up) 




4. Additionally, the same workflow rule mentioned in the description, sends an email to external clients (this is not an email reply, but an email alert) and gets sent to the client and it does show up the right value 


So, this only affects the email reply with this type of fields , it ALWAYS shows up as the day before and it puts that weird '08:00 PM' at the end, which is confusing for our team members. 


Can anyone help me with this? Why is it always sending a different date on email replies only, and why does it add time if the field is date only?



    Zoho Developer Community






                              Zoho Desk Resources

                              • Desk Community Learning Series


                              • Digest


                              • Functions


                              • Meetups


                              • Kbase


                              • Resources


                              • Glossary


                              • Desk Marketplace


                              • MVP Corner


                              • Word of the Day



                                  Zoho Marketing Automation
                                          • Sticky Posts

                                          • Edit and Delete options in Comments

                                            A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important
                                          • 2024 Email Authentication Standards: Elevating Security with Google and Yahoo

                                            In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email
                                          • Announcing the New and Improved Article Editor

                                            KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it.  We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!
                                          • Announcing the Happiness Rating 2.0!

                                            Today, we are excited to introduce you to Happiness Ratings 2.0. We’ve enhanced our happiness rating offering with more features and reports to help you make more sense of your customer service. Here is the list of new additions and improvements that this release incorporates.    Rating Option in Emails All this while, your customers were required to click the rating link from within an email to view the rating options. Today, you can choose to display the options (Good, Bad & Okay) just below the
                                          • Webinar 2: Supercharged customer support for growing business

                                            Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you:  Understand your customers better and their journeys to proactively support and engage them even before they ask for help.  Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service


                                          Manage your brands on social media



                                                Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources



                                                    Zoho CRM Plus Resources

                                                      Zoho Books Resources


                                                        Zoho Subscriptions Resources

                                                          Zoho Projects Resources


                                                            Zoho Sprints Resources


                                                              Qntrl Resources


                                                                Zoho Creator Resources


                                                                  Zoho WorkDrive Resources



                                                                    Zoho Campaigns Resources

                                                                      Zoho CRM Resources

                                                                      • CRM Community Learning Series

                                                                        CRM Community Learning Series


                                                                      • Tips

                                                                        Tips

                                                                      • Functions

                                                                        Functions

                                                                      • Meetups

                                                                        Meetups

                                                                      • Kbase

                                                                        Kbase

                                                                      • Resources

                                                                        Resources

                                                                      • Digest

                                                                        Digest

                                                                      • CRM Marketplace

                                                                        CRM Marketplace

                                                                      • MVP Corner

                                                                        MVP Corner

                                                                      





                                                                      




                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now