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At what level can you see recipient behavior when sending emails from Zoho CRM?     We thought there was a way to see what links were clicked, how many opens, etc but can't seem to find that info now.  

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  • 9 days ago

The reports module has some basic email analytics. 

  • 9 days ago

Hi
 ,
As Amy has pointed out, the email template analytics help you to view the click rates and open rates of the template.
View Email Template Analytics
There are also a few standard reports available.
Email Reports
You can also build custom reports to pull the Emails from Contacts/Leads and track the open/click rates.
Sample report with Email and Contacts - grouped by Contact Name
Let me know if this works.

Reply to Jay LarsonA
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