I continue to the following error message and can't send and receive messages.  PLEASE HELP AS SOON AS POSSIBLE!!!

"Your Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts Click here to get unblocked."

I have followed the instructions, deleted emails and put in the code to unlock still no luck.  I put in a ticket long ago.

How long will it take for some one to reply or get it fixed???? Very important email I am missing!!!