Email 'from' and 'reply to' options not displaying when sending to leads

Email 'from' and 'reply to' options not displaying when sending to leads

Hopefully you can help me. I have spent the last TWO DAYS getting bounced around in your support with no solution to this issue.

Your template/email revamp is not currently allowing me as an admin to send emails from sub-user/manager email addresses. My user process:

1. Got to send email to lead
2. pop up opens
3. i can select templates from drop down
4. but no matter what template selected, no option for change in send. Emails will ONLY send from my email, there is also no option at all for 'reply to'
I have created other test templates both from my acc & user acc, and still no remedy. Specifically, I am not getting this option to display as per your article here: https://www.zoho.com/crm/oldhelp/templates/template-changes.html 

I think this is a bug, as I have several zoho accs for different businesses and was able to replicate the issue on unrelated accounts. Can YOU please fix this. Your support tried hard, but in the end I got no where and have now wasted many hours on this.

Regards, Darren