I'm trying to amend the email ID of an existing user, but the CRM says the email ID already exists. I've got barely 3 users in the Zoho organisation, and I know for a fact that the specific email ID under consideration is not being used for Zoho.
When we later checked on Zoho - there was no account. It took the user through the registration steps for a free user trial, and went and actually created an account! This is impossible!