Email Insights cause email to go to Spam
Have seen many threads about ZoHo emails going to spam but wanted to share some findings that I did not see discussed so far.
One major issue that might be causing emails to go to spam is using the Email Insights (tracks opened/bounced/clicks etc.) in ZoHo CRM
We have done the following:
- Verified domain
- Verified email address to be used
- Setup DKIM and and SPF information
I tried all combinations:
- Used ZoHo servers to send emails
- Used email relay
- Removed company logo image
- Removed links
- Added "Unsubscribe" link
- Even just send test email with no text or one word of text.
Under all combinations to various emails addresses the emails with Email Insights on would still go to spam, even to the same domain/email address we've specified Zoho to send from.
When Email Insights is off the emails do not go to spam.
Of course, we want to use Email Insights as it's essential we use workflow rules around this but if you don't require, you can try using email relay without this feature and may improve deliverability.
I have a case with ZoHo right now and will update any findings but also wanted to post in case anyone else found a combination of settings with a solution that includes not going to spam with Email Insights on OR has some other workaround.
Access your files securely from anywhere
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
uBuyFirst
Michael Trow
Pheranda Nongpiur
Sticky Posts
Focus Group Webinar - Streamline Record Creation with Wizards
Hi there, With all the time your users spend on record creation, do you feel like they have the most seamless experience while doing it? For different types of records or those with a LOT of fields, do your users spend time navigating to enter data repeatedly?Notes and Attachments visibility can now be restricted based on profiles
Dear All, We hope you're well! We are here with a quick update about Notes and Attachments profile permissions. In the past, a record's Notes and Attachments were visible by default to all users with record access. However, as notes and attachments canIdentify and prioritize profitable deals: Zoho CRM Forecasts help users focus on revenue-driving opportunities
Post moderated on: 7th November: Release update: This feature is now available for users in all DCs. Dear Customers, We hope you're well! At any given time, a sales rep handles multiple deals, each progressing at its own pace. But not all deals will succeed—someGain control over record sharing with portal users through our new enhancement: criteria-based data exposure
Dear Customers, We hope you're well! Portals is a self-service avenue through which your clients can access and manage their direct and related data in Zoho CRM. This empowers them to be more independent and enables them to experience a sense of transparencyContext and convenience just got better with Zia's email intelligence
Dear Customers, We hope you're well! We are in 2024, and email as a tool is only getting more powerful each day. While it enables seamless daily correspondences, we are here with a set of abilities that will enhance your user experience and save several
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー