We wish to investigate this query further from our end. Please drop an email to support<at>zohomail<dot>com with an elaborate detail of your concern with relevant screenshots/screen-recordings for us to check this accordingly. Upon checking with the information provided, we will analyze the issue from our end and get back to you at the earliest to resolve it.
We are sorry to hear about your issue. As mentioned in the previous comment, we recommend you to please drop an email to support<at>zohomail<dot>com elaborating your concern for us to check this further from our end. Additionally, please attach the show original of any sent email as it will help us with analysis. To obtain the show original of the email, we recommend you to please refer the instructions below: