Email notification is not working

Email notification is not working

Could you please check the email notification of our account, we are not receiving any email notifications after form submission, we have the email template set up and received them at the beginning going to our SPAM, after I set "Not Junk" in outlook, no further notification can be received. Please help.

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                                                                  Hey there, We've been heads-down shipping this quarter. Because every update we ship is about making your forms do more, with less effort from you. This quarter too, we expanded what Zoho Forms can do. Here's everything that shipped. Spotlight Forms Some


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