Hi I have been trying to address an issue for a month now and I need a resolution. 

One of my clients is not able to receive email notifications sent through Zoho. This means there is no way to invite them to use the application, and they can not receive email notifications when a record is submitted. The company has whitelisted the Zoho Creator domain as well as a number of IPs provided to me to give to the IT department. The IT person for my client asked if the server was located outside of the US because that could have something to do with it. The Zoho Creator CSR assured me everything was being processed by US servers since I am in the US. Nothing seems to work. I have been back and forth with Zoho at least 15 times in the past month trying to resolve this issue. 

Zoho hosted my email when I first started with them about two years ago. About a month in I realized that my emails were not going through to a number of my clients (including the one mentioned above).  For about five weeks Zoho reps were telling me it was my client’s fault. Then one day I spoke to someone and got an email a day later saying they changed something on their end and it should be working. After that I had no problems for over a year. Then all of a sudden my clients stopped getting my emails again. At that point I just switched email hosts, and I have not had a problem since. I fear something similar is going on here, but I do not seem to be getting anywhere with Zoho Creator in terms of fixing the issue. Every time I speak to someone I am told they will have to get back to me via email. The email response is always the same without progressing anything further. 

There are a number of posts on this community site about emails being blocked by firewalls, but I have not seen any resolution other than someone saying to whitelist the zoho servers. Is anyone able to provide feedback? I enjoy Zoho Creator, but I will be forced to go elsewhere if this issue can not be resolved.  

Thanks, 

Steven