email opt out is locked

email opt out is locked

I've got a webform on my site that sends (correctly) all data to zoho crm leads; however, when I submit, the lead is always opted out of emails even though I'm passing the details mapped appropriately (screen shot: https://share.thepurplepiggybank.com/QwuX6P9w). 
I've tested this multiple times and it's causing workflow automations to fail because the email is opted out.