Email replies from tickets are showing up as a single user in Zoho Desk

Hello, I have an issue (?) on my tickets, I have created a workflow rule that sends an automatic email reply to clients, when I do that, the workflow rule asks me to set up the email reply and it asks me which email address I want to use as a sender, see below the only email addresses we have

Now, when I configure my email reply on the workflow rule (Settings>Automation>Workflows>set up my workflow criteria > add activity>email reply) I get this screen, and as you see, I select one of the email addresses shown on my previous screenshot above:

So at this point all seems well, but when I create a ticket, the email reply shows up like this:

So as you can see, the ticket is owned by a different user, and the email selected is correct, but my issue is... The name displayed shows up as me, and not the name shown on my first screenshot which should be 'Clientsupport' , why is that? Am I missing something or is it an issue? I want the name or the email to be sent from that address and with that name, and if other users create tickets, it also shows up as being sent by my account and not theirs

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