Hi,

It's a huge problem that CRM now includes the salutation in the displayed name of emails, when using a email template.

Correct would was and will be: simply only  "john.doe@email.com"

NOW (when you send a lead or contact a mail template):

"Dear John Doe" <john.doe@email.com>

This problem classifies all CRM mails as "canned emails" out of a system.
This has a negative impact on our communication.

How can this be switched off?