Email template for customer notification on ticket reply is not being used
I've set up an email template for notify contact up upon receiving a reply in ticket. When I send a reply to the ticket, it is not using that email template. It just sends a normal looking email. How do I make it so that the email template is being used?
Note that this is not for a ticket template. It is just an email template. That has this variable in the body of the email template ${Cases.Recent Thread Content}
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