Hello,
I'm confused on the email templates. I originally set up several by going through Setup - Email Templates. They would be available to select from the Compose email screen - can't remember exactly where. Now they are not there, but they are still in the email templates. I can't figure out how to use the templates now.
On the other hand, I typed a new one from the email program and clicked Save Template. I can use those, but how do I access the ones which were named and saved through the setup menu? Are these two separate template programs?
Thanks for your help,
Laurie