The latest guidelines for setting up an email newsletter are to set it up on a subdomain of your main domain so that if you get put in a spam block, it doesn't block all your company email. We have been trying to set this up and managed to get our subdomain verified at news.thecompany.com (note please be specific in your SPF settings that it MUST be a text record and not the newer SPF record type - that one caught us). Next step is to verify the email. Our intent was to send from marketing@.news.thecompany.com with a reply to marketing@thecompany.com, so we don't actually have or want an email address that will receive to verify the account. Without, going through the very painful process of setting up this whole system, just to verify, then taking it down again, is there any other way we can verify? Please note that this is the recommended way to set up these days, so it would be good for other people to be aware of too. Thanks Simon
To authenticate your sender domain successfully, you need to configure your SPF and DKIM TXT records. In Zoho Campaigns, the SPF record is a TXT record. When you add an email address as a sender, a verification email will be sent to that address. Once verified, it will be added as a sender address in Zoho Campaigns.
Hi, That is not the problem unfortunately. You then want verification of the email address, but as we are using best practise and a subdomain for sending the email, there is no "real" email address there to verify. We were going to use marketing@news.mycompany.com which does NOT have a native email address to verify as it's a subdomain (again, best practice). We then want a reply to marketing@mycompany.com so any replies will go to a real email address. You can hopefully see the dilema. The best practice is to use a subdomain so you don't risk blocking real email address in spam filters, but your system requires we have a "real" email address there, which is kind of what we want and best practise dictates we should avoid. Thanks
I guess the easy way to think about this is imagine I have a noreply@ email address that I want to send from. At the moment your email system verification is requiring a reply from a noreply address.
We understand your concern. In Zoho Campaigns, email campaigns cannot be sent from no-reply email addresses. Your sender address should clearly indicate that recipients can respond to your message. Using an address like "no-reply@yourdomain.com" increases the likelihood of emails landing in the spam folder.
When you add an email address as a sender, a verification email will be sent to that address. Once verified, it will be added as a sender address in Zoho Campaigns. This is the current setup.
We have forwarded your request to our backend team for further analysis and will keep you updated.
Appreciate your patience in the meantime.
Regards,
Lourde Immanuel Raju L | Zoho Campaigns
Reply to Simon GriffithsA
/* */
12
Insert
Plain text
Rich Text
Add Comment
(Up to 20 MB )
Stats
1 follower
5 replies
40 views
Follow
Subscribe to receive notifications from this topic.