I have two issues:

1. Whenever I click on a client's email in Case view, it takes me to my Mac email client rather than Zoho email module, and not to the preferred email account either. I would like to have Zoho use my specified account and/or use Zoho's email module for sending emails. Is this possible?

2. Is there any way to track emails in the Case view?

Thank you for your answers in advance.

Ron Burley