Subject: Emails Stuck in Processing/Queue When Sent from Web App and SMTP

Hello Zoho Support Team,

I am facing an issue with email delivery. Emails are behaving differently depending on the sending method:

• Web App: Emails are stuck in the “Processing” status.

• SMTP: Emails are getting stuck in the “Queue” status.

• Mobile App: Emails are being sent successfully without any issues.

Since emails are working correctly through the mobile app, could you please investigate why emails sent through the web app and SMTP are not being processed or delivered?

Please check whether there are any account restrictions, configuration issues, or server-side problems causing this behavior.

Kindly investigate and help us resolve this issue as soon as possible.

Thank you for your support.

Best regards