Emails take up to 14 hours to arrive and often never arrive at all.

Emails take up to 14 hours to arrive and often never arrive at all.

I've been on hold on your support phone for two hours. I spent an hour waiting to talk to somebody somebody finally picked up. They asked me to give them my ID number and when I found it, they were gone they didn't hang up. They just walked away from the phone never to return. Now I'm on the phone for the second hour waiting for somebody to pick up. What I wanna know is why did a critical email that had a huge impact on my wedding take 14 hours to arrive? This does not happen with any of my other email accounts and I have many. I can't even use my email address for two factor authentication, because 90% of the time the emails just do not show up. This time my wedding almost had to be canceled because of the 14 hour difference between the sending of the email and the receipt of the email. I can pointed out to you. There are other emails that that happened to you today as well. One of them is one I deleted and when I went back there it was again 14 hours after it was sent. They were both sent 14 hours ago and they both just showed up at exactly 2:26 PM mountain time after being sent at 10:26 PM yesterday mountain time. You people are destroying my life. I need a new email provider if you cannot start providing adequate service. Somebody please get back to me since I'm still on hold after an hour. If anyone in the community can recommend a better email provider, please do

    Access your files securely from anywhere


            Zoho Developer Community





                                      • Desk Community Learning Series


                                      • Digest


                                      • Functions


                                      • Meetups


                                      • Kbase


                                      • Resources


                                      • Glossary


                                      • Desk Marketplace


                                      • MVP Corner


                                      • Word of the Day


                                      • Ask the Experts



                                          Zoho Marketing Automation
                                                  • Sticky Posts

                                                  • Zoho Mail POP & IMAP Server Details

                                                    Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure
                                                  • Important update on Group Management | Zoho Mail

                                                    Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically
                                                  • Mastering email etiquette and best practices to follow in Zoho Mail

                                                    Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your
                                                  • 📣 📣 ZUG Meetups India - Explore Hybrid Workspaces using Zoho Workplace - Meet and Learn! 🧑🏽‍💻🧑🏽‍💻

                                                    We are excited to announce the User Community initiative to meet you all in person and help you explore the need of the hour - Hybrid Workspaces using Zoho Workplace. We aim to help you to setup your Digital Workplace effectively so that your employees
                                                  • Announcing Zoho Mail - Inactive user Policy

                                                    Dear Zoho Mail users, Thanks to all of you for your continuous support.  We have recently started implementing the Inactive User Policy, for Zoho Mail.  A user is considered as inactive, if the user has not logged in to the Zoho mail account for a period of more than 120 days. The login through POP, IMAP and Active Sync are all taken into account for tracking the period of inactivity.  Whoever received the communication need not panic, as we have just communicated our policy to all the users.  To


                                                  Manage your brands on social media



                                                        Zoho TeamInbox Resources

                                                          Zoho DataPrep Resources



                                                            Zoho CRM Plus Resources

                                                              Zoho Books Resources


                                                                Zoho Subscriptions Resources

                                                                  Zoho Projects Resources


                                                                    Zoho Sprints Resources


                                                                      Qntrl Resources


                                                                        Zoho Creator Resources



                                                                            Zoho CRM Resources

                                                                            • CRM Community Learning Series

                                                                              CRM Community Learning Series


                                                                            • Kaizen

                                                                              Kaizen

                                                                            • Functions

                                                                              Functions

                                                                            • Meetups

                                                                              Meetups

                                                                            • Kbase

                                                                              Kbase

                                                                            • Resources

                                                                              Resources

                                                                            • Digest

                                                                              Digest

                                                                            • CRM Marketplace

                                                                              CRM Marketplace

                                                                            • MVP Corner

                                                                              MVP Corner





                                                                                Design. Discuss. Deliver.

                                                                                Create visually engaging stories with Zoho Show.

                                                                                Get Started Now


                                                                                  Zoho Show Resources


                                                                                    Zoho Writer Writer

                                                                                    Get Started. Write Away!

                                                                                    Writer is a powerful online word processor, designed for collaborative work.

                                                                                      Zoho CRM コンテンツ






                                                                                        Nederlandse Hulpbronnen


                                                                                            ご検討中の方





                                                                                                  • Recent Topics

                                                                                                  • Re-emphasizing the importance of Domain Whitelisting in ASAP's JWT Authentication Mechanism

                                                                                                    The problem We discovered a security vulnerability related to using OAuth tokens in non-whitelisted domains and have reinforced our security measures. If you experience any request failures in the authorized domains, please verify that they are whitelisted
                                                                                                  • Proceed with SSL certification for your domain

                                                                                                    Hi Team For white labelling of Zoho Survey, we have done the following things Domain Mapping Go to your domain provider's Admin Console Create a CNAME entry under your domain Edit the CNAME to survey.cs.zohohost.in Kindly proceed for the SSL Certification
                                                                                                  • Does Client Script work on Zoho CRM Portal?

                                                                                                    Hi ! I create a new module to use at customer portal. But Client Script looks not work. Please help me clarify, thank you!
                                                                                                  • Desk Contact Name > split to First and Last name

                                                                                                    I am new to Zoho and while setting up the Desk and Help Center, I saw that new tickets created or submitted from the Help Center used the Contact Name field. This would create a new Contact but put the person's name in the Last Name field only. The First
                                                                                                  • Enhancing self-service capabilities with AI-based Zia Answer Bot

                                                                                                    Hello All, Zia Answer Bot is available with better accuracy to enhance the self-service capabilities of the platform and to empower the users to resolve queries independently. By leveraging knowledge base (KB) resources, the Answer Bot provides accurate
                                                                                                  • Expand Zia's Language Support and AI Capabilities

                                                                                                    Dear Zoho Desk Support, I would like to submit a feature request to improve Zia, the AI-driven support assistant in Zoho Desk. Currently, Zia only supports the English language, while other AI agents such as Gemini, ChatGPT, and Claude can work with a
                                                                                                  • Automated Messages in Zoho Desk - WhatsApp

                                                                                                    Hi, We set-up an automated message reply to our whatsapp channel for our support that was connected to the zoho desk. I need to change these automated messages but am unable to find the place where I can make these changes. Anyone able to assist?
                                                                                                  • Adding Attachment to Desk Ticket via Deluge

                                                                                                    Hello, My team has a process where some people are entering information into a workbook in Zoho Sheet, and we need to get a copy of workbook into a ticket in Desk. We currently have a 'Submit' button on the Sheet that triggers a webhook to Flow, and from
                                                                                                  • Launching CPQ for Zoho CRM! An in-built solution for bespoke quote management

                                                                                                    Hello everyone, We are thrilled to announce the public release of CPQ (Configure, Price, Quote) for Zoho CRM, which is a fundamental block in sales management. NOTE: CPQ was a public early access feature from March 2023 — January 2024. Since February
                                                                                                  • Zoho Creator Get Records Integration Task

                                                                                                    Trying to use Zoho Creator's Get Records integration task to fetch records from a specified report in Zoho Creator: https://www.zoho.com/deluge/help/creator/get-records.html However, I continue to receive a code 2894 error saying that the report is not
                                                                                                  • spark sync problem with iphone

                                                                                                    Hello, I am using the spark application on iphone 15 pro max and 16 pro max. After several days of installing the account on spark i dont get notifications on new emails, i have to open the app in order to receive the new emails. After sending email to
                                                                                                  • Issues with GC Integration and Ticket Retrieval in Instant Messaging

                                                                                                    I am using Guided Conversations (GC) within Instant Messaging (IM) channels. When a user sends a message, a ticket is created in Desk, but GC cannot identify which ticket it corresponds to. To address this, I have implemented a workflow rule to rename
                                                                                                  • Localhost works fine, but issue come Zoha mailer on live server

                                                                                                    package.json "proxy": { "/auth/google": { "target": "http://localhost:8000/" } }, ContactForm.jsx import React, { useState, useEffect } from 'react' const ContactForm = () => { const [fname, setFname] = useState(""); const [lname, setLname] = useState("");
                                                                                                  • Set Mandatory Lookup Fields in Ticket Layout

                                                                                                    I added a custom module called 'Site' in the desk. I also added a lookup field 'Site' in the ticket layout. Now, I want the 'Site' field to be mandatory in the blueprint transition. How can I do that?
                                                                                                  • Ability to Initiate WhatsApp Template Messages in Zoho SalesIQ Without Preexisting Chat

                                                                                                    Hi Zoho SalesIQ Team, I hope you're doing well. I understand that with the WhatsApp integration in SalesIQ, clients can contact us via WhatsApp, and we can use WhatsApp templates to send messages outside of the 24-hour window by reopening an existing
                                                                                                  • CPQ Quantity suggestion does not allow multiple products

                                                                                                    I have come across an issue in the CPQ Product Configuration. I want 10 products to trigger the suggestion of an additional product via the quantity in quoted items function. However, when specifying the configuration, I am only able to choose one base
                                                                                                  • Work Orders / Bundle Requests

                                                                                                    Zoho Inventory needs a work order / bundle request system. This record would be analogous to a purchase order in the purchasing workflow or a sales order in the sales cycle. It would be non-journaling, but it would reserve the appropriate inventory of
                                                                                                  • Email content strategy

                                                                                                    This is basically a couple of questions about the best practices when it comes to the use of colors as part of the message sent through the email campaign. 1 - Is there a guide or recommendation as to what are the best colors for text/background associated
                                                                                                  • Bill Of Material

                                                                                                    Can anyone tell me how to generate Bill of  Material (BOM) in zoho. _Thanks and regards, Dinesh A.
                                                                                                  • How to extract URL parameters with Zoho Flow

                                                                                                    Hello, I try to extract different parameters like UTM and Ads platform id like MSCKLID. Ex. mydomain.com/?utm_source=1234 They aren't necessarly all filed due to the usage of different platform. I have a field with the URL in Zoho CRM I have individual
                                                                                                  • Weekly Tips: SecurePass For Extra Security

                                                                                                    Imagine sensitive data from your organisation sent via email is being accessed by unintended recipients. The sensitive data can range from Personal Identification Information to a tender quotation or a client’s NDA document. The unintended access could
                                                                                                  • Paid Support Plans with Automated Billing

                                                                                                    We (like many others, I'm sure) are designing or have paid support plans. Our design involves a given number of support hours in each plan. Here are my questions: 1) Are there any plans to add time-based plans in the Zoho Desk Support Plans feature? The
                                                                                                  • Delete a department or category

                                                                                                    How do I delete a Department?  Also, how do I delete a Category? This is pretty basic stuff here and it's impossible to find.
                                                                                                  • No puedo enviar correos, outgoing blocked

                                                                                                    No puedo enviar correos, me sale un mensaje de error outgoing blocked. Pueden revisar y desbloquear la cuenta. Gracias
                                                                                                  • Open A.I assistant Connect with Zoho Desk instant Message Conversations

                                                                                                    I would like to know how do I connect my instant messenger in Zoho desk with my Open A.I Gpt Assistant. this is very easy to setup using the Salesiq Zobot but when it comes to Zoho Desk i cannot figure how to make the connection. Ideal workflow Customers
                                                                                                  • Reopen and Continue WhatsApp Chats within 24-Hour Window

                                                                                                    Dear Zoho SalesIQ Team, I'm writing to request a new feature that would enhance WhatsApp communication management within the 24-hour window: the ability to reopen and continue conversations with customers after a chat has been closed from our end. Current
                                                                                                  • How to Initiate WhatsApp Message on SalesIQ?

                                                                                                    I've just activated a Business WhatsApp phone number through SalesIQ because of its touted omnichannel chat approach. Sounds exciting. I understand that when a customer sends me a WA message, I can reply to it on SalesIQ and keep the chat going, perfect.
                                                                                                  • Cannot create alias, getting AS101

                                                                                                    The error AS101 is shown while I try to add the alias. How can I fix that?
                                                                                                  • BOLETO PARA PAGAMENTO

                                                                                                    Gostaria de saber como faço para pagar o boleto de licença anual do o email do zoho
                                                                                                  • CAIXA DE E-MAIL BLOQUEADA

                                                                                                    Obrigado, bom dia! O e-mail financeiro@grupoa7.com.br está com a caixa de e-mail bloqueada e já apagamos alguns e-mails e agora estamos tentando fazer backup dos mais antigos e não estamos conseguindo. Poderiam nos ajudar?
                                                                                                  • Email sent from Automated system on Oracle Netsuite of my customer not being received in my zoho mail

                                                                                                    My customer is using Oracle Netsuite to send us enquiries and PO's. It is strange that these are not being received in my Zoho Mail account. It is not even bouncing back. I am not sure why is it is not being shown. I wrote to support@zoho.com but the
                                                                                                  • Paypal Payaments Pro not available in our live account.

                                                                                                    We have a test environment set up and one of hte payment gateways is paypal payments pro. This option is not avaiable in our live account and the regular paypal gateway says auto-charge not available. Why does paypal payments pro not appear in our live
                                                                                                  • Diagnostic-Code: 4.7.650

                                                                                                    Good Afternoon! Today i had this problem with all the emails that i sent... The original message was received at Thu, 23 Jan 2025 11:44:20 -0800 from vxxxxxxx@fxxxxxx.mx [vxxxxx@fxxxx.mx] ----- The following addresses had fatal errors ----- [sxxxxxxxxxxxxxxxxx@hxxxxxxx.com]
                                                                                                  • Adding Markdown text using Zoho Desk API into the Knowledge Base

                                                                                                    Hi Zoho Community members, We currently maintain the documentation of out company in its website. This documentation is written in markdown text format and we would like to add it in Zoho Knowledge Base. Do you know if there is REST API functionality which is able to support this operation ? Thank you in advance, Leandros
                                                                                                  • Firebase Functions integration

                                                                                                    Hello Zoho Team, Please advise how I can configure SMTP in my account to facilitate Firebase-triggered email functions. Please note that I desire to send an email with a JSON object collected from Firebase Firestore and included in my mail to forward
                                                                                                  • Cant connect my Zoho Email to Apollo.io account

                                                                                                    Im trying to add my Zoho email to my Apollo account in order to be able to send emails through Apollo but I keep getting time out error. In order to set the email account there is a small form in Apollo I have to fill. For email and password I use the
                                                                                                  • I am having issues with my Zoho Mail account;

                                                                                                    I am having issues with my Zoho Mail account; I am unable to send or receive emails and need to reactivate my account. I am receiving the following message: "This message was created automatically by the mail delivery system. THIS IS A WARNING MESSAGE
                                                                                                  • User Filter for Dynamic Date Dimensions in Zoho Analytics

                                                                                                    One challenge I frequently encounter is the need to create multiple versions of the same report—one for yearly data, another for quarterly data, another for monthly, and so on. While this works, it leads to unnecessary duplication, making maintenance
                                                                                                  • Zoho CRM - COQL query failing with no reason

                                                                                                    Hi I'm trying to execute a COQL query but it's returning an error. Unfortunately I cannot understand where I'm wrong The query is the following;: URL: POST https://www.zohoapis.com/crm/v2.1/coql Body: { "select_query": "select id,Adjustment,Billing_City,Billing_Code,Billing_State,Billing_Street,Buyer_PO_Number,Delivery_Date,Delivery_Method,Due_Date,Grand_Total,Invoice_
                                                                                                  • Does anyone know what is the time frame for our Tickets to be attended to?

                                                                                                    4 Days ago I sent a ticket to check if our vendor's email address/domain is listed as spam because for some reason, their emails kept being bounced back and we did not receive any notification. As of yet, I have not received any indication that my query
                                                                                                  • Next Page