Emails that have multiple contacts in cc
I am thinking about using desk to manage all emails that are sent to our project management team. Often there are multiple people included in the emails, more people from the customer and more project managers from our side.
When this happens does Desk create a ticket for all people on the email or just the sender?
Any other examples of how to use Desk to better manage email would be greatly appreciated.
The main challenge we have is only the receiver of the email has visibility of their gmail inbox. So if they miss an email or reply late nobody knows and the customer has a bad experience. I'm hoping desk would create a team approach for managing customer projects. We could use workflows to prioritize replies to VIP customers, track how fast we reply to clients, etc.
But does it create more effort for the project managers and will slow them down from using their existing gmail inbox?
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