Enabling OIDC Authentication for Help Center

When multiple users access the help center, managing authentication securely can be challenging. To simplify this, organizations can enable OpenID Connect (OIDC) authentication for the Help Center.

OIDC allows users to sign in with their existing credentials from trusted service providers like Google or Microsoft through Single Sign-On (SSO). This eliminates the need to remember additional passwords and enables users to sign in once without entering credentials repeatedly.

Navigate to Setup > Channels > Help Center > User Authentication > OIDC > Enable to configure OIDC for Help Center.

Note: The necessary OIDC authentication details such as provider name, client ID, and client secret can be obtained from the Google and Microsoft API documentation.

For more information, refer to Configuring OpenID Connect (OIDC) for Help Center.

Availability

Editions: Standard, Professional, and Enterprise.

Data Centers: All DCs

PM: @Rajaram Iyyankalai

Regards,

B. Akshaya | Zoho Desk - User Education