Enhance your CX using Zia's Next Best Experience

Enhance your CX using Zia's Next Best Experience

Dear Customers, 


We are excited to present a new feature as part of Zia - Zia Next Best Experience, an intuitive tool that identifies the right means of communication and prompts you to take timely actions.

Let's get into the details!
In a sales pipeline, sales reps engage with prospects using different modes of communication like email, call, or an online meeting for different stages. The right message, sent at the right time via the right medium will address prospects' needs and enhance their experience throughout their journey. However, it is a challenge to determine the best course of action when you have multiple open deals at a time. Zia Next Best Experience is designed to facilitate this contextual communication.

Zia Next Best Experience studies the closed-won deals in your organization, understands how correspondences are handled at each stage, correlates the findings with your open deals, and displays suggestions inside a deal, as a widget.

What type of suggestions will Zia display?
Zia suggests three types of activities, each with a call-to-action button.
  1. Arrange a meeting
  2. Schedule a call

  3. Send an email

Thus, with these suggestions you can,
  • Facilitate informed decision-making.
  • Recover deals that are on the verge of losing
  • Enhance customer experience
  • Expedite conversions
  • This suggestion will be assessed and displayed only for the open deals.
  • Zia takes up to 24 hours to study the closed deals to display suggestions.

Zia Next Best Experience is available
  • For organization in US, IN, EU, CN, and AU DCs
  • In all languages
  • For organization with 20 or more user licenses in Enterprise or Ultimate editions
  • Only when you have integrated telephony and the new email configuration.
That's about the update. Click here to read more about Zia Next Best Experience. 

Thanks and Have a good one,

            Zoho Marketing Automation
                    • Sticky Posts

                    • [Early-Access] Blueprint enhancements - Parallel and multiple transitions, and more

                      Early Access Interest form Resources Help Documentation Subscriptions CRM Professional, Enterprise & Ultimate, CRMPlus, Zoho One Restrictions Currently only supported for CRM web version Zoho CRM's Blueprints provide structure to business processes by
                    • "Puvi" is here for Zoho CRM

                      Dear All, We hope you're doing well! We're here with an exciting UI enhancement to Zoho CRM's typography. Let's dive right in! Puvi is a homegrown font type developed by Zoho a couple of years ago. "Puvi" (புவி) is a word from an Indian language—Tamil—that
                    • Canvas templates can now be shared with different CRM organizations

                      Dear All, We hope you're well! We're here with a useful update for Canvas in Zoho CRM. Canvas is our flagship feature that helps you add context to your record details pages. With the help of templates, elements, and styles, you can design your CRM records
                    • Reports can now be filtered using dynamic criteria values

                      Dear All, Greetings! We are here with a quick and a useful update to the new reports feature in Zoho CRM. As you may know, the new reports feature lets you create different types of reports in just a few clicks. Just select the parent module, choose the
                    • Introducing Zia's "best time to contact" analytics

                      Dear All, We hope you're well! Zia's "best time to contact" is a correspondence-based AI suggestion that help your reps contact your prospects and customers at the right time. It does so by observing the data and the behavior of users in Zoho CRM. Adopting

                    Zoho Pagesense Resources

                      Zoho SalesIQ Resources

                            Zoho TeamInbox Resources

                              Zoho DataPrep Resources

                                Zoho CRM Plus Resources

                                  Zoho Books Resources

                                    Zoho Subscriptions Resources

                                      Zoho Desk Resources

                                        Zoho Projects Resources

                                          Zoho Sprints Resources

                                            Qntrl Resources

                                              Zoho Creator Resources

                                                Zoho WorkDrive Resources

                                                    Zoho Campaigns Resources

                                                      Zoho CRM Resources

                                                            Design. Discuss. Deliver.

                                                            Create visually engaging stories with Zoho Show.

                                                            Get Started Now