Dear ZohoSupport,
My name is Takasumi Shindo from Japan.
[SaaS&CRM Consulting.,Ltd] in Tokyo,Japan.
My company is Zoho Reseller in Japan for 4 years.
Selling ZohoCRM to SMB customer in Japan.
These customer need CTI POP UP function for their ZohoCRM.
Currently there are no good IP-PBX Based CTI function yet.
So Twilio seems to be very good CTI solution for ZohoCRM.
Following is what I expect.
Customer call to Twilio number -> ZohoCRM CTI Screen pop up.
When you click this pop up screen, open ZohoCRM lead or Contact page
with telephone number.