Enhancements to Zia for Emails: Custom intents
Dear All,
We're excited to tell you about our latest enhancements to Zia for Emails: custom email intents. You can now customize your own email intent categories according to your business needs.
Email is a major mode of communication for any business organization; in fact, most business communications, transactions, and customer requests or feedback are transmitted via email. Hence, monitoring emails and quickly understanding customers' intents in emails enhances the quality of the customer service your organization provides, as well as boosts customer engagement.
To help your users interpret your customers' emails more easily, we've built a host of email features powered by Zia to analyze customers' emotions and sentiments, gather personal or meeting-related details from email content, and understand an email's intent.
Custom intents for emails
Until recently, if you had enabled email intent analysis in your organization, Zia would monitor email conversations, interpret customers' intents from them, and tag each email with one of the system-defined intents—for example, a request, query, complaint, or purchase.
However, depending on the nature of your particular business, these default intent categories may not always match your requirements. For example, if your business doesn't provide any service or product directly, then there might not be any requirement for having the "request" intent.
We've therefore enhanced the the existing email intent analysis feature such that you can add customized intent categories that are more suitable to your business requirements, in addition to the option to keep the existing system-defined intents.
How does Zia identify custom intents in emails?
To enable custom intents in your organization, you either need to train Zia with email samples or provide keywords or phrases for Zia to look for in the emails your customers send. In the backend, Zia will look for the patterns and train itself on the provided data to enhance the accuracy of the intent analysis.
If you provide keywords, without any sample email content, you can add up to five words or phrases.
On the other hand, if you provide sample emails, you can enter email content directly or upload examples from your device.
Once you provide sample data or keywords, Zia analyzes the quality of the data, processes it, and trains itself automatically to provide customer intent analysis with the utmost accuracy.
Some additional information
For custom intents with sample data, a minimum of 25 sample emails are required for Zia to start training. The 25 sample emails can be any combination of manually entered emails or uploaded files. If you have provided fewer than 25 sample emails, you can still continue to save the custom intent, but Zia will not be able to train.
The maximum limit for sample emails is 100.
That's all for the enhancement. Read more about email intent analysis and explore the possibilities of Zia for Emails in our help doc.
Release plan
Custom intents is being released in a phased manner. Currently, these enhancements are available for all users in the EU and US DCs in orgs in Enterprise or above editions, with a minimum of 20 user licenses. We'll keep you posted about the availability and ETA for other DCs.
Thanks and have a good one!
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Nizamuddin Sohel SK
Sticky Posts
Enrich your CRM data and keep them updated
You spend a lot of your time and efforts in generating quality leads for your business. While generating leads is a challenge in itself, the real deal begins when sales reps try to nurture these leads and convert them as customers. So how equipped is your sales team with information about your leads matters a lot. For example, you might be using webforms to generate leads and collect customer information from your website. The lesser your webform fields are, the more your sign-ups right? From optimizingZoho CRM Digest - February 2024
We're thrilled to bring you the February digest, packed with exciting product updates and engaging discussions from the Zoho CRM Community. Keep reading to stay in the loop! Product Updates: Zia Enhancements Be it Tasks, Calls, or Meetings, Zia's activityCanvas templates can now be shared with different CRM organizations
----------------------------------------Moderated on 14th February, 2023------------------------------------------- Dear all, This feature is now open for all users in all DCs. To learn more about importing and exporting canvas templates, read our helpIntroducing Zia Presentation in Zoho CRM
----------------------------------------Moderation 2.0, Date: 22nd March' 24----------------------------------------- The Zia Presentation feature is now available for organizations in both Enterprise and Ultimate editions with 20+ user licenses in theBlueprint enhancements - Parallel and multiple transitions, and more
Last modified on Sep 4, 2023: All Zoho CRM users can now access these enhancements. Initially, these features were available only on an early access basis and by request. However, as of August 2, 2023, they have been made available to all users in all
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho WorkDrive Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー