Enrich customer support in your mobile app with the ASAP SDK
Hi everyone!
We are happy to announce that we have enhanced our ASAP SDK for mobile applications with new UI and additional functionalities.
Many of you have already had the opportunity to use our ASAP add-on for your web applications.
If you're new to ASAP, here's a quick introduction.
ASAP is a proactive self-service platform that provides a wide variety of help center services to customers.
The ASAP add-on for web applications:
The ASAP add-on can be integrated with your website to make the help center available within your application. You can deliver the following help center services to your customers:
- Customer support team (to raise tickets)
- Knowledge Base (to access help articles)
- User Community (to interact with other customers)
- AI-powered virtual assistant (Zia and Guided Conversations)
With the ASAP add-on, your customers receive instant support without leaving your website. They simply need to choose the help center service that best suits their needs.
See more: ASAP add-on for the web
The growing need for customer service for mobile applications:
Mobile apps are becoming more popular than websites, as websites cannot offer the same number of features as apps. Now, businesses are adopting mobile apps to increase their customer bases faster and provide a range of services suited to the distinctive features of mobile devices. By offering top-notch customer service in these apps, businesses can create enduring customer relationships.
Why ASAP SDK for a mobile application?
We have developed the ASAP SDK for mobile applications to streamline the customer service experience by helping you provide immediate assistance to your customers.
How does the ASAP SDK benefit customer support in a mobile application?
You can provide all the help center services to your customers from within the application and eliminate the need to switch between multiple windows. This means you can offer your customers a choice of service mode to find a resolution at the initial point of contact.
What features does the ASAP SDK provide to boost customer service?
Help center services as widgets:
You can display the below help center services as widgets
- Knowledge Base:
Archive frequently asked questions as KB articles for future reference.
Customers can use the KB to resolve issues on their own, and take advantage of:
1. Access to KB articles in multiple languages.
2. Guidance to a specific article or section.
3. KB widgets for recent and popular articles.
- Community:
Encourage customers to post their ideas and opinions and interact with the User Community. Display the most popular and most-discussed topics as widgets in the Community module. Make it possible to follow/unfollow topics and filter them in the User Community.
- Submit Tickets:
Customers can create a support ticket and track its progress from within the app. You can alert customers through Push Notifications when a ticket is updated with comments or responses.
- Chat with bot:
The discussion platform is driven by AI to deliver prompt assistance without human intervention. This often eliminates the need for phone and email conversations and reduces support tickets without compromising the quality of customer service.
Customers can engage with the below AI technologies:
1. Zia: a support assistant that retrieves help articles based on keywords.2. Guided Conversations: a bot that directs customers to appropriate solutions according to their responses during conversations.
- Chat with Agent:
Customers can use this service to interact with your live agents.
Contextual Support:
The ASAP SDK allows you to embed your preferred customer service channels in your application, while excluding the rest.
How does ASAP SDK's contextual support help your business?
- Incorporate FAQs as articles in your Knowledge Base. You can choose to show only the Knowledge Base in your application.
- Show only the User Community in your app to encourage customers to exchange ideas and participate in discussions.
- Direct customers to the appropriate department to raise tickets if you want them to submit a ticket connected to a specific department.
- Embed only the Chat Window in your application, if you want to guide your customers through conversation.
New enhancements to the ASAP SDK:
We are excited to announce that we have enhanced the ASAP SDK with a new UI and additional functionalities.
Check out the enhancements below:
- Customize your home screen.
- Create the best first impression with a greeting message.
- Display your Recent and Popular articles as widgets in the KB.
- Follow/unfollow and filter options in the User Community.
- Present various widgets, like the Most Popular and Most Discussed topics in the Community module.
- Raise a ticket effortlessly with multi-layout options and the Ticket Properties screen.
- Add secondary contacts and attachments to tickets.
- Filter tickets based on status, department, and accounts.
- Filter topics based on status and tags.
Authentication to ensure security:
The ASAP SDK prioritizes security and helps you differentiate authenticated users from visitors.
Anonymous (guest) users: Anonymous users are people who visit your page and exit without signing up. They can access your help articles, submit tickets, view posts in the User Community, and chat with your support agents. They are restricted from performing certain actions, such as editing or closing support tickets and interacting with the User Community.JWT (registered) users: With the ASAP SDK, you can give extra privileges to customers who sign up for your application. These customers can perform all actions, including editing or closing support tickets and posting in the User Community, without restrictions. To verify the user's identity, we use the JWT authentication method.
Note: Every data transmission, during backup and in transit, is encrypted using Transport Layer Security (TLS) 1.2 protocols. We encrypt your data, employing AES CBC/AES GCM 256-bit/128-bit keys, to secure it from unauthorized access.
What to expect in the coming months:
We have good news!
You will soon be able to experience a brand new ASAP SDK configuration with additional functionalities, which works with both web and mobile applications.
We encourage you to embed ASAP into your mobile applications and share your feedback. You can contact us at support@zohodesk.com with your suggestions and thoughts.
Regards,
Benazir Fathima R
Access your files securely from anywhere
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Benazir Fathima
Sticky Posts
Reach us through our official support channels
Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity. We are happy and readyZoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences
Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynoteWhatsApp pricing changes: Pay per message starting July 1, 2025
Starting July 1, 2025, WhatsApp is shifting from conversation-based pricing to per-message billing. That means every business-initiated message you send will count. Not just the first one in a 24-hour window. Pricing updates on the WhatsApp Business PlatformLive Webinar - Work smarter with Zoho Desk and Zoho Workplace integration
Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few toolsApple iOS 17 and iPadOS 17 updates for Zoho Desk users
Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Remove the mandatory Name Card buttons (or at least make them optional)
Please remove the mandatory Name Card buttons (or at least make them optional) A recent change to the Name Card in Zoho SalesIQ (currently affecting WhatsApp) introduced mandatory buttons before a visitor can provide their name. I believe this changeZoho Wont Login
Can anyone tell me why my password stops logging in all the time? Is it a ploy to make you change your password? I have to use OTP all the time. I dont want to change passwords all the time. Over the last couple of years I've found myself using Zoho (asSetting checkbox value on template in Sign from Creator
Good day, Please help me understand how do I set a tick from a checkbox in Creator into a checkbox on a Sign template. Below is the only values on the Sign template and the code from Creator, "field_boolean_data": {}, "field_date_data": {}, "field_radio_data":Frustrated with Zoho Assist QuickSUpport
Trialling Zoho Assist and I have a variety of clients. A lot are computer illiterate. Some have poor vision. The current support sessions are using apps which have desktop icons for the appropriate apps. I either connect on demand then the client approvesWhat's New in Zoho Inventory | April & May 2026
Hello users, We're excited to roll out the latest Zoho Inventory updates for April and May 2026. These enhancements are designed to make your daily operations smoother and more efficient, from advanced inventory management and flexible pricing to automatedGemini Action - Add "inineData" Support
Thank you guys for adding a Gemini action. I like Gemini models for the "grunt work" of AI, as they have the cheapest tokens of the trustworthy providers One thing that's missing in the action, though, is the ability to pass file data. If you pass a base64-encodedHR Helpdesk Cases
We have Zoho One Enterprise. I'm trying to find HR Helpdesk Cases, but my UI does not match the documentation. I'm not sure how to move forward.CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users
Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storageZoho CRM Copilot Connector
Hello, Are there plans to release a connector for Zoho CRM and Copilot? I'm in the early research stages of potentially switching our CRM solution to Microsoft Dynamics because of its out of the box integration with Copilot. The advantage being that weZoho Projects - Will there ever be a send email feature in Zoho Project?
Hi team, Are there plans to or will there ever be a sendemail feature in Zoho Projects, brining it in line with other similar platforms like Asana, ClickUp and Monday? I know that you can add comments via email to a specific task, but I believe this onlyIntroducing Microsoft Word Integration in Zoho Contracts
We are excited to announce a new feature that brings contract authoring and negotiation in your familiar environment — the Microsoft Word Integration. What This Integration Brings The Microsoft Word Integration connects Zoho Contracts with the MicrosoftShare Video Response Card ion Zobot
I am using the zobot codeless bot builder in SalesIQ. I want to share a video but delay the next response card until after the video has finished playing or has been stopped. Is this possible?Customer image field
I created a custom image field for estimates, and it works as expected. The only issue I have is that I want to be able to place the custom image field in the estimate invoice. Is there a way I can do that, the field does not give the option to displaySub Folders
It would be great if there could be sub-folders in reports. We have a ton of individual reports and folders that would be easier to navigate this wayGoals API - Zoho People
Hi Team, I would like to get the API details for retrieving organisation-wise Goals from Zoho People. Currently, I am able to retrieve individual employee goals using the following API: https://people.zoho.com/api/v3/performance/goal/{emp_id} However,Question and responses disapear
I have a form where several people have had issues where the questions, responses or submission simply disappear when trying to complete the form. It seems to be random with no pattern of question, browser or OS. Hopefully there is a fix in the platformUnable to send message;Reason:553 Relaying disallowed. Invalid Domain
Hi, Now when I try to reply to an email, I see the Unable to send message;Reason:553 Relaying disallowed. Invalid Domain voicemessagedownloader.com error. I tested sending an email when I set it up in the past and it worked. I have checked the Zoho OrganizationGuide customers to the right booking page with routing forms
Greetings from the Zoho Bookings team! We're excited to introduce Routing Forms in Zoho Bookings. Routing forms let you collect information from customers before they schedule an appointment and automatically direct them to the most appropriate bookingAnalytics Dashboard User Filters Default Value
User Filters on Dashboard do not allow Unknown to be set as a default filter value. I have to include NULL values in my dashboard among other values but I can't include NULL/Unknown by default in Dashboard User Filters.Horrible download speed
Using a trial of Zoho Assist and downloading a 316 MB file on a 500/500 fibre connection to a remote computer on the same network took 7 mins to complete. On AnyDesk it took 1 min or so.How to Backup Zoho to PST?
I'm looking for a simple way to backup Zoho Mail emails to PST format. I tried the IMAP method with Outlook, but it seems slow and complicated for large mailboxes. I need a solution that can: Export Zoho emails to PST Preserve attachments and folder hierarchyZoho Books | Product updates | August 2026
Hello users, July has been an exciting month for Zoho Books! This month, we're excited to introduce HTML PDF Templates, Placeholders as Pills, expanded approval workflows for Sales Returns and Journals, and significant compliance updates across the India,Action required: WhatsApp now uses BSUID as the primary identifier
Important If your support team uses WhatsApp to engage with customers, there is an important platform change you need to know about. BSUID support is now mandatory for all WhatsApp Business Platform partners and businesses. WhatsApp is introducing usernames,Tip #83- Give Customers a Faster Way to Reach You with the Quick Support Plugin – 'Insider Insights'
Hello Zoho Assist Community! Think about the last time a customer needed urgent support. They emailed in, waited for a response, got a session link, couldn't find it in their inbox, called back, and by the time the session actually started, a good chunkFinal Notice: Migrate Your ASAP Mobile SDK by August 31
Alert August 31, 2026 is the deadline. After this date, older ASAP Mobile SDK versions will no longer work with the ASAP Help Widget. If your app hasn't been migrated to a supported SDK version, users will no longer be able to access the ASAP Help WidgetApproval Process configuration is now more flexible and fully customizable
Hello everyone! Zoho CRM's Approval Process is back with a better user experience that makes it easier to add rules to your processes. This enhancement includes some UI updates that help you create highly structured approval stages—and more. Let's lookKaizen #255 - Building a Real-Time Operational Dashboard with Zoho CRM Queries
Hello Everyone, Welcome back to another edition of the Kaizen series, where we uncover powerful ways to extend and customize Zoho CRM. In the previous Query Kaizens, we explored how Queries can retrieve CRM data, invoke REST APIs, and even update CRM【Zoho CRM】キオスクに「ループ機能」が追加｜同じ処理を繰り返し実行可能に
ユーザーの皆さま、こんにちは。 コミュニティグループの中野です。 Zoho CRMのキオスクに、同じ処理を繰り返し実行できる「ループ機能」が追加されました。 これまでは、同じ処理を複数回実行したい場合、同じ設定を繰り返し作成する必要がありました。 ループ機能を使うと、処理を一度設定するだけで、指定した回数や 取得したデータ数に応じて自動的に繰り返すことができます。 目次 ループ機能とは 設定方法 注意点 1. ループ機能とは ループ機能を使うと、キオスク内の画面や処理を指定した条件に応じて繰り返し実行できます。Es posible cambiar el lenguaje de los modulos del ASAP?
Es posible cambiar el lenguaje de estos textos? Tengo Zoho configurado en español pero aun así me muestra estos textos en ingles:Where do I edit the "Welcome to [portal name]" message
I am looking for a way to edit the "Welcome to" part of the message that is seen on the landing page (ex: https://help.zoho.com/portal/en/home). When I use the French interface, it doesn't make sense... I want to change it from "Bienvenue chez" to" Bienvenue au". Thanks!Zoho ERP | Product updates | July 2026
Hello users, We're back with another round of updates to help you streamline your operations. This month's release brings new features and enhancements designed to help you work more efficiently. Read on to discover everything that's new in Zoho ERP thisAutomate Backups
This is a feature request. Consider adding an auto backup feature. Where when you turn it on, it will auto backup on the 15-day schedule. For additional consideration, allow for the export of module data via API calls. Thank you for your consideration.Shared Snippets Everyone
Hi, Now that the Shared Snippets have been released and I think will be the most used feature implemented in 2023 :) Creating and Using Snippets in Ticket Responses - Online Help | Zoho Desk Maintain consistency in ticket responses with shared snippetsMulti-currency and Products
One of the main reasons I have gone down the Zoho route is because I need multi-currency support. However, I find that products can only be priced in the home currency, We sell to the US and UK. However, we maintain different price lists for each. ThereRemove "Subject" as a required field on quotations
Not sure why, but Zoho has made 'Subject' a system defined required field. I'm not entirely sure why subject would be required as a key field (i.e. you cannot deactivate it or change it from required). It doesn't make much sense on many product quotations,Displaying only unread tickets in ticket view
Hello, I was wondering if someone might be able to help me with this one. We use filters to display our ticket list, typically using a saved filter which displays the tickets which are overdue or due today. What I'd really like is another filter thatBest way to setup Inventory bin tracking for products with multiple boxes/crates
Hi - we need some advice from the community on setting up Items in the Inventory for products with multiple crates. We have large products in our warehouse where the product is delivered as two large (double pallet) crates. We've setup the Items for theseCan't find field from ZCRM for a trigger
Hello, Currently I am revamping our CRM system and we have created second layouts from to try out new processes while not disrupting the old one. Moreover, we want to use different layouts for different processes. The issue is that when creating the ZCRMDiscount Per Item / Option Removed
Hi, I was using Zoho Books for three years now and very saticfied. Now, as we try to add an invoice, we founds that the discount option per item was takn away, and a discount from total was implemented. However, we have cases when we add a diffrent discount to each item. Was this option removed permanently? Thanks,Any Possible to change the challan type in Delivery challan ?
Hello Team, We need to add the more values in challan type in delivery challan module in Zoho Books.So how to add additional values in challan type field. Please find following snap for your reference. Thanks in Advance, Thisai Moorthy.Next Page