Ensuring Transparency of Agent Costs
At Zoho Desk, we believe that some data points must be accessible for all users (except light agents). One such data point is agent cost per hour.
Right now, this value is presented through the agentCostPerHour key in time entry APIs. You can restrict which types of users can view or not view this value, using profile-based field permissions (Read & Write, Read Only, and Don't Show).
Going forward, the Don't Show option will be disabled for this key and only the other two options will be applicable.
This change will be in effect immediately. Therefore, we request you to review the code of your API-based tools and modify them where necessary, to accommodate these changes.
For any questions and clarifications, contact support@zohodesk.com.
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