I'm Larry and I lead customer success for Zoho Support. Part of my responsibility is to reach out to customers and ensure they adopt newer things, especially newer things that drastically simplify their work. This post is about one such crucial change.

About two years ago, we first introduced  Email Forwarding  for Zoho Support. Since then, I've been personally communicating with customers to ensure they switch from traditional POP to email forwarding. Here are the top three advantages that  Email Forwarding  brings to administrators like you:

1. More Reliable: Forwarding requires very little one-time effort and is more reliable than POP (fewer moving parts!).


2. Quick to Deliver: When an email is received, your email server knows where to forward it to. Unlike POP, this doesn't need periodic checking or scanning.


3. Password-free: Forwarding doesn't need your email credentials. So it doesn't get affected when you change your password.

If your company is still using POP, I'd like to persuade you into making the switch to email forwarding.

Zoho Support will cease to handle POP email fetching from 20th November 2015 .

You can find step-by-step instructions to setup email forwarding here. Feel free to leave a reply if you have any questions.