We are ending support to customer screen sharing (or) joining a remote support session from Linux on Jan 31st, 2015.

A couple of factors led us to take this call.

1. Only a few users join from a Linux computer in a month.
2. Our existing technology in enabling users to join a remote support session from Linux is based on Java, which itself is in decline.
3. Our feature set in Linux is quite limited.

However, you can start a remote support session from Linux and support your customers in Windows or Mac as usual as it's entirely browser based. We may start supporting Linux screen sharing again in future if there is a need.