Hi,

Hope you are doing well.

We would like to submit an important feature request regarding Zoho Voice pricing.

At the moment, Zoho offers a very generous allowance of free minutes (incoming & outgoing) only to customers who purchase local numbers in the USA, UK, or Australia. This benefit is not available for customers in any other region.

We understand that call rates differ by country, and that is reasonable.

However, the free-minute benefit itself is provided in minutes, not in currency, meaning it is not tied to regional call costs. Because of this, customers in other parts of the world do not receive any equivalent allowance - effectively creating a situation where only certain regions receive a substantial recurring discount.

For example, with 4 licenses, US/UK/AU customers receive the equivalent of approximately $250 USD in free calls monthly, while customers in all other countries receive $0, despite paying the same subscription fees.

To us, this creates an unintended inequality between regions and can be perceived as unfair or discriminatory - even though we are sure this was not Zoho’s intention.

We kindly request that Zoho consider one of the following:

Extend free-minute allowances to all regions (e.g., the same 2,500 incoming + 500 outgoing minutes per license)

OR

Provide an equivalent benefit in some other fair format for non-US/UK/AU customers — such as:

regional free minutes proportional to subscription tier

or a credit equivalent to the value of the US/UK/AU allowance.

This would ensure that Zoho Voice pricing remains globally consistent and fair, similar to how Zoho One and other Zoho products are priced equally across regions.

Zoho is known for transparent, fair, and globally unified pricing.

That reputation is part of the reason we love the ecosystem.

We hope the product team can review this and consider expanding these benefits globally.

Thank you very much for your time and for continuously improving the Zoho ecosystem.

Best regards,

Ram