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But, I’m encountering an issue while attempting to update an email signature via the API. Whenever I make a request to update the signature, the response returns an HTTP 403 Forbidden error.
Here are the details:
HTTP/1.1 403 Forbidden
Server: ZGS
Date: Mon, 16 Dec 2024 13:03:45 GMT
Content-Type: application/json;charset=UTF-8
Content-Length: 85
Connection: keep-alive
Set-Cookie: _zcsr_tmp=b8ecf6cd-217a-48ca-a88a-d2efae852cfb;path=/;SameSite=Strict;Secure;priority=high
X-Content-Type-Options: nosniff
Content-Disposition: attachment;
X-Download-Options: noopen
Cache-Control: private,no-cache,no-store,max-age=0,must-revalidate
Pragma: no-cache
Expires: Thu, 01 Jan 1970 00:00:00 GMT
X-Frame-Options: SAMEORIGIN
Content-Security-Policy: default-src 'none' ;script-src 'none' ;report-uri https://logsapi.zoho.com/csplog?service=support;report-to https://logsapi.zoho.com/csplog?service=support
X-Rate-Limit-Remaining: 99999
X-Rate-Limit-Reset: 68174
Strict-Transport-Security: max-age=63072000
{"errorCode":"FORBIDDEN","message":"You are not authorized to access this resource."}
message:Client error: `PATCH https://desk.zoho.com/api/v1/agents/agent_id/signatures` resulted in a `403 Forbidden` response:
{"errorCode":"FORBIDDEN","message":"You are not authorized to access this resource."}
Hi
Thank you so much for your cooperation and continued patience,
Regards,
Shivani | Zoho Desk
Sorry to hear about the inconvenience,
Your patience and cooperation in the meantime are much appreciated,
Shivani | Zoho Desk
The restriction has been revoked in your Zoho Desk portals. Kindly try again and let us know the outcome.
Appreciate your understanding in the meantime.
Regards,
Shivani | Zoho Desk
Thanks for understanding,
Regards,
Shivani | Zoho Desk
Sorry for the inconvenience,
Thanks for your patience,
Shivani | Zoho Desk
Sorry about the hiccup,
Cheers,
Shivani | Zoho Desk
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Hi@Bybrand ![Bybrand](https://help.zoho.com/portal/api/portalUser/4001767297340/photo?portalId=edbsn3b70dd1c6df566ee5b86f9a10b39ac781e714edb9c3a38a191adf0c5b716166e)
Bybrand Follow ,
Send us your available time slots over #109592780 where we could loop our developers to check this in live.
Regards,
Shivani | Zoho Desk