ERROR 552 5.1.1

ERROR 552 5.1.1

Hello,

I have a small business and account is free (5gb/user) 
The problem is one mail has been bloked (Error  552 5.1.1).
I`m not a spammer. PLEASE HELP!!!
The mail is  simone@montagnaparquet.it 

THANK YOU IN ADVANCE!!

It's very important, my job is blocked!!!