Error email not exact - Zoho CRM says "Zoho CRM says 'duplicate data'. Check the input for Email and try again."
Looking for a solution to an Error here.
Our current flow is set up with a webhook when a lead is created by a lead capture form on our website.
Our flow has a decision to update the existing lead if an existing matching email is present.
One of the issues we seem to have is when a customer returns to the website and inputs their email with different capitalization compared to the original lead it will Fail to update the Lead.
Example:
existing lead email:
warwick@zylker.comnew entry email:
Warwick@zylker.comThe flow seems to find the different capitalised lead with no issue but then fails to update existing at end of the flow to update.
Error = Zoho CRM says "Zoho CRM says 'duplicate data'. Check the input for Email and try again."
I have tried changing the
Create or Update module entry to be the ${lead.Email} from
Fetch lead however the input for Create module entry still grabs the original Email from Webhook.
Hopefully someone knows a way to fix this.
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