Error Performing Transition Via API

Error Performing Transition Via API


I have a custom function in Zoho Desk that will transition tickets. The function was working great until I made two of the transitions common. I am able to transition it from the Original state via the function, but not from the newly added common state. I revoked the blueprint on the ticket, put it back in, turned off the blueprint, turned it back on. Additionally, I am able to manually transition the ticket, but get the following error in my function:

{"errorCode":"UNPROCESSABLE_ENTITY","message":"Validation failed for the condition : Exception occured while performing transition : 488467000042394165 for the entity : 4*************** : BP_E17:Exception while performing transition : 488467000042394165: BP_E18:This transition can't be performed from the given state: 488467000042394145"}

I noticed that the API documentation is lacking on this topic. But here is what works for the original states:
transitionTicket = invokeurl
url :"" + ticketId + "/transitions/" + transitionId + "/perform?portalname=************"
type :POST
info "Transition Ticket: " + transitionTicket + "";

Thanks for your help!!

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