Error: Zia powered by Chat GPT (Zoho Desk)

Error: Zia powered by Chat GPT (Zoho Desk)

See attached image. I get this error when trying to use Zia powered by ChatGPT in Zoho desk. How can I fix? Yes, I do have credits in my OpenAi account and yes I've confirmed the API Key is accurately added into Zoho Desk...Thanks for your help.