Event triggered outbound service call needs

Event triggered outbound service call needs

I have a fairly simple use case I'm hoping can be handled in the architecture as it is today.

I need to take an action when certain conditions are met, specifically with Zoho Support.  For instance, when a support ticket is closed, I need to trigger an event to an external web service to allow me to do a customer satisfaction survey.

Not seeing anything in the API documentation that indicates there is support for this kind of an outbound service call.

Anyone tried to do anything like this?

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