Excel App Remote Line Break / Carriage Return Doesn't Work

Excel App Remote Line Break / Carriage Return Doesn't Work

Scenario:
Remote technician uses a windows 10 machine to connect to a remote windows 10 machine (Unattended Remote Access). Once connected, launches Microsoft Excel and edits some cells. Issue is when he/she tries to insert a line break inside of a cell (carriage return), none of the keyboard key combinations work. 

Another Scenario:
Locally, the same technician can open excel app, and press ALT+ENTER. So it works on local installation of excel.

Third Scenario:
Another technician can log into the same remote machine (using a Mac) and enter a line break using OPTION+ENTER. And it works.

We need that keyboard combo that allows us to insert a line break (on the remotely administered windows machine). Can you please help with this?

Thanks

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