Export not possible - no response from Zoho

Export not possible - no response from Zoho

On Sunday I tried to export my contacts from Zoho. I was presented a form to complete, indicating it costs $10 per export, asking why, and saying I would receive a response within 24 hours.

Four days later I have still not received any response.

I'm prepared to pay for export - it's a reasonable way to monetize. However I find it very strange to be asked why I want to export, and it is absolutely a major problem if being able to export is dependent on Zoho's response and whim.

I am beginning to use Zoho CRM, but am finding some significant problems and drawbacks. I intend to continue using Zoho and try to find the best ways to work around these problems, given that there seems to be a good pace of improvement of the system. But before I commit, I have to know that the system is open and I can if necessary move to another system. As such I need to do a trial export. In addition, I naturally want my own backup made regularly.

So what's the situation here? Can we export/ backup when we want to or not?

If I can't be sure of this, there's no way I'll commit to Zoho CRM.