In synchronization, it is important to be able to associate and dissociate the required data at the appropriate times. In our previous post, we mentioned the method to fetch related records in a Zoho CRM module from a widget. In this post, we will explain the process of delinking a related record for a Zoho CRM module from a widget, which is the reverse process to the previous post. Associating data between modules and establishing related records in your Zoho CRM is a common action, but you may sometimes no longer require the information from a particular related record. Instead of completely deleting the unnecessary related records from your Zoho CRM, you can perform a simple delinking process, and still retain the details in Zoho CRM. 

ZOHO.CRM.API.delinkRelatedRecord(config) is used to delink a record from its related list record details.

Here config is the configuration object constructed with the following details:

Here, the Deal (related list for the Contact module) with deal ID "7678567456858" is associated with the Contact with the recordID "43426879776433". In the above example, the deal's record is delinked from the deals associated with the contact using ZOHO.CRM.API.delinkRelatedRecord.

Let's consider a scenario. Your wireless fidelity business, which is a service provider for wireless network connection, uses Zoho CRM. The Contacts module holds business clients who have bought your connection and the Deals module holds deals (connection plan) that are associated with the client along with the deal status.

Let's imagine a situation in which a customer chooses to unsubscribe from their current plan and move to another plan or move to another service provider. Now you decide to delink the related information from the relevant record in the Contacts module without completely deleting the information from your CRM. You can perform this action by delinking the specific deal associated with the contact. Let's see how ZOHO.CRM.API.delinkRelatedRecord helps to achieve this from a widget.

Click the Manage Connections button (available in the contact's detail page) associated with the widget to open the widget screen.

Choose the deal you want to delink from the contact and click Delink Deal. The deal will now be delinked from the customer.

This is an example of how you can use ZOHO.CRM.API.delinkRelatedRecord to delink a related record from a Zoho CRM contact from your widget. You can use this SDK according to your business needs to perform operations efficiently from your widget. We hope you found this information useful. Keep following this space for more tips.