failed to insert a sales order. Error message was: Number of products for the record has exceeded the limit (error 4489)

failed to insert a sales order. Error message was: Number of products for the record has exceeded the limit (error 4489)

Hello,

As an integrator, we are synchronizing products and sales orders between an e-commerce site (PrestaShop) and a ZohoCRM account. We encountered a " Number of products for the record has exceeded the limit " error (ZohoCRM API code for the error is 4489) when attempting to insert a sales order which had 177 products.
  • what is the actual maximum number of products that a sales order can embed?
  • is there a way of removing this limit? Or to make it a little bit higher, please?
Thank you for your understanding, I need to give an explanation to our common customer.

Have a nice day!
Luc Sorel, PhD - R&D at www.podbox.com/#!/Zoho CRM