Failures installing Unattended Agent using Microsoft Intune

Failures installing Unattended Agent using Microsoft Intune

Hello,

I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho Assist under Unattended Access, but for 2 of the users it did not. 

The error I am seeing in Intune is: 

The application was not detected after installation completed successfully (0x87D1041C)

If the application did install successfully I would expect to see the computers in the Zoho Assist portal. The app version shown in Intune is 1.0.2 (in case it is a known issue with this version). Any thoughts on how to resolve the issue? Should I be using .EXE instead?

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                                              • Release Notes: Version 1.91, February 2015

                                                Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,


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